GET TO KNOW

SELLER TERMS.

Welcome to MYRAIL (the “Platform”). These Terms of Service (“Terms”) govern your access to and use of our website, mobile applications, and online services (collectively, the “Services”). The Platform is owned and operated by Mint Media Ltd, registered office address 11 Mills Hill Road, Middleton, Manchester, M24 2EF (“Company,” “we,” “us,” or “our”).

By accessing or using the Platform, you agree to be bound by these Terms, our Privacy Policy, and our Merchant Terms of Service, which are incorporated herein by reference. If you do not agree to these Terms, you may not use the Platform. By selling products on MYRAIL (myrail.co,uk), you agree to the following terms.

HERE TO HELP

From start-up to a globally recognised marketplace, MYRAIL will always be about the gear.

MYRAIL has sold thousands of products on its platform since its launch in 2025.

Got an issue with an order or a seller? We’ll do our very best to resolve the issue as quickly possible.

Our customer support are here to help. Please get in touch if you cannot find what you’re looking for.

Our standard return policy window for sellers (selling through our checkout) allows 28 days to return your item(s).

NATURE OF THE PLATFORM

Multi-Vendor Marketplace. The Platform functions strictly as an online multi-vendor marketplace. We provide a digital venue that allows independent, third-party businesses and sellers (“Merchants”) to list, market, sell, and ship their own products directly to consumer buyers (“Buyers”).
No Proprietary Interest. Unless explicitly stated otherwise on a specific product listing, the Company does not own, create, manufacture, store, sell, or ship any of the products listed on the Platform.
Independent Contract. When a Buyer purchases a product on the Platform, the contract for sale is formed directly and exclusively between the Buyer and the respective Merchant. The Company is not a party to this transaction and assumes no liability arising out of or in connection with the sale.

INTELLECTUAL PROPERTY & LISTINGS

Merchant Content. Merchants are solely responsible for the accuracy, legality, and quality of all text, images, pricing, and specifications provided in their product listings.
Accuracy of Information. While we require Merchants to provide accurate product information, the Company cannot and does not guarantee that any product description, image, pricing, or availability data listed by third-party Merchants is completely accurate, complete, reliable, or error-free.

FULFILMENT, SHIPPING & DELIVERY

Merchant Responsibility. Merchants are solely responsible for the packaging, fulfillment, shipping, and tracking of their respective orders. Shipping times, methods, and costs are determined by each individual Merchant and will vary across the Platform.
Tracking. Upon dispatch, the responsible Merchant will provide order tracking information through the Platform to the Buyer.
Fulfillment Inquiries. Any inquiries, delays, or issues regarding shipping and delivery must be directed to the specific Merchant handling the order via the Platform’s messaging tools.

RETURNS, REFUNDS & CANCELLATIONS

Merchant Policies. Because the Platform hosts multiple independent Merchants, return and refund policies may vary by product and seller. Buyers must review the specific Merchant’s return policy displayed on the product listing page prior to completing a purchase.
Standard Return Window. Unless a Merchant specifies a different timeline, the Platform requires a baseline return window of 28 days for eligible items, provided they are returned in their original, unused condition.
Dispute Resolution. If a dispute arises between a Buyer and a Merchant regarding a return, refund, or defective item, the parties must first attempt to resolve the issue directly. If a resolution cannot be reached, the Buyer may escalate the issue to Platform Customer Support at info@myrail.co.uk for non-binding mediation.

FEES, BILLING & PAYMENTS

Fees. Monthly seller fees start at £74.99, which is set up via a PayPal subscription. Once we have been notified a subscription is cancelled, all products will be removed for that merchant, unless notified otherwise.
Commission. All orders processed through MYRAIL & its partners will adhere to MYRAIL’s commission policy of 15% for retailers & 20% for brands.
Payment Processing. All payments made on the Platform are securely processed through third-party payment gateways.
Authorisation. By providing a payment method, you authorize the Platform’s designated payment processor to charge the total transaction amount, including the product price, applicable taxes, and shipping fees, on behalf of the listing Merchant.

PROHIBITED USES & CONDUCT

Users of the Platform (including Buyers and Merchants) agree not to engage in any activity that violates our community standards, including but not limited to:

Violating any local, national, or international laws or regulations.
Listing, selling, or purchasing counterfeit, illegal, or heavily restricted goods.
Attempting to circumvent the Platform’s payment systems by completing transactions outside the Platform.
Posting fraudulent, misleading, or deceptive product reviews or listings.
Using any automated system, scraper, or bot to access or index Platform data without express written permission.

LIMITATION OF LIABILITY & WARRANTY

As-Is Basis. The Platform and all services, content, and products provided through it are offered on an “as-is” and “as-available” basis, without any warranties of any kind, either express or implied.
Limitation. To the maximum extent permitted by law, the Company, its directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the Platform, or from any products purchased from third-party Merchants hosted on the Platform.

MODIFICATIONS & GOVERNING LAW

Amendments. We reserve the right to modify these Terms at any time. Any changes will be posted directly to this page with an updated “Last Updated” date. Continued use of the Platform constitutes acceptance of the revised Terms.
Jurisdiction. These Terms shall be governed by and construed in accordance with the laws of the United Kningdom, without regard to its conflict of law principles.