FAQ
From start-up to a globally recognised marketplace, MYRAIL will always be about the gear.
Got an issue with an order or a seller? We’ll do our very best to resolve the issue as quickly possible.
Our customer support are here to help. Please get in touch if you cannot find what you’re looking for.
Our standard return policy window for sellers (selling through our checkout) allows 28 days to return your item(s).
Still need help? If you couldn’t find the answer you were looking for in our FAQ, don’t worry. Please contact us and we will do our very best to assist you.
INFO
MYRAIL uses the very latest API technology to bring you stock levels in “real time” from a range of retailers & brands we work with. Our specialist marketplace offers a carefully curated selection of some of the most sought after styles currently available on the market.
If you are making a purchase from one of our various partners you maybe re-directed to their checkout to complete your purchase.
We accept all major credit & debit cards, Apple Pay, Google Pay as well as Klarna & Clear Pay at checkout.
DELIVERY
Delivery can depend on various factors such as; 1) Which partner/seller you ordered from. 2) Where the seller is located. 3) Where the customer is located. 4) Which delivery/shipping options were selected at checkout. At MYRAIL we recommend all sellers dispatch items with a minimum of 1-2 business days. (If you order was purchased directly through a partners checkout please refer to their own delivery guidelines).
If you’ve had an issue with a delivery we recommend to contact the seller directly first and they should be able to resolve your issue. If you still have an issue with an order please info@myrail.co.uk with your order reference and we will do our best to help. #Please note if your issue is with the courier, you will need to speak directly to the seller.
You can contact the seller by sending them an email. We advise to include your order number and item(s) ordered. If you are still having issues please email info@myrail.co.uk and we will do our very best to step in.
SELLERS
To start selling on MYRAIL please email info@myrail.co.uk & our team will guide you through the process to start onboarding products onto our platform.
Orders placed on MYRAIL are synched using the very latest API technology, connecting real-time stock levels, availability, orders & delivery info direct to your own e-commerce platform. Once an order is paid a seller is paid within 24 hours, minus our commission, avoiding the hassle of waiting days or weeks for payments.
We charge a flat rate commission of 15% for retailers & 20% for brands on all orders processed through MYRAIL plus a monthly seller subscription which starts at £74.99.
To start adding products to MYRAIL from your e-commerce platform we will need to synch products, stock levels & orders using our various connection methods. This process can take around 24-48 hours. Once products are synched, orders & payments can be processed via MYRAIL.
RETURNS
To return an item simply follow the guidelines for returns as per the sellers refunds & returns policy. This may involve filling out an online form or contacting the seller directly. For items sold through our checkout, we advise all sellers to accept returns within 28 days. Return postage fees may also differ from seller to seller. You can find out more info surrounding the returns procedure for MYRAIL & its sellers here.
Once you have initiated a returns with the seller, the seller should refund your order, minus any postage costs incurred, within 14 days of receipt of the receiving the product(s). We strongly recommend using a tracked delivery service for returns. If you are having any issues with a return please email info@myrail.co.uk and we will do our best to step in for you for a fair resolution.